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Ninja Nation Frequently Asked Questions

 

Birthday FAQs - Scroll farther down the page

 

Gift Cards/Gift Memberships

Do you offer gift cards?

Yes, please check out - Ninja Nation Gift Card page.  Or Call our Arena Locations and we can help you out.

 

Can I give a membership or class pack as a gift?

Yes, please call our Arena and our team can get a gift card processed for you. 

Arena Locations and phone numbers
Lafayette, CO - 720-603-9155
Centennial, CO - 720-874-9024
Frisco, TX - 214-937-4942 

 

Membership & Class FAQs

Who is considered "family" with your new family memberships?

Parents and kids, immediate family.

 

Do you have classes for my 2 and 4 year-olds?

Yes!  We have our Mini Heroes class program.  See more details CLICK HERE

 

What exactly is "Open Gym"?

Open gym is a non-instructional time for students to practice whatever they want. To be creative and push each other and have a lot of fun. Coaches are there for spotting and safety, maybe throwing in some helpful tips, and moving around with the students.

 

Can I drop my kids off for "Open Gym"?  

We allow for ages 10+ to be dropped off for Open Gym. Ages 5-9 must be accompanied by an adult in the arena unless within an instructed class or summer camp program. 

 

Do you have to be a member to attend an open gym, or can non-members show up to try out the gym (provided they have a waiver)?

You can always drop in to open gym or classes without being a member.  $17, $25 or $30 for open-gym and $30 for classes.

We also offer Class Packs and Open Gym Punch Cards for bulk savings that can be shared with immediate household family members. Class Packs and Open Gym Punch Cards will stay active in your account for one year after purchase.

 

How do I redeem my "Free Intro Class" or "Free Ninja Nation Experience" card?

Check out our class schedule for the location that you would like to use your "free Ninja Nation Experience class" promo code.  Sign up for a Ninja Nation account, select the desired intro class time and enter the promo code at check out.  Please note that the code is one-time use only and that it is only valid for our Ninja Nation Experience class.  For more info CLICK HERE

 

How long is each class?

Each development class is 1 hour.  Ninja Nights are 1.5 hours and offered on Monday evenings.

 

How do I enroll in the RFID band and achievement points program?

The RFID technology and achievement points are key features of our membership.  Sign up for a membership and you will unlock access to our membership portal.  You can login to the Next Level Portal by using your MindBody username and password. The link to access your Next Level Portal is easily found on the top right-hand corner of the main Ninja Nation website.

 

Do I have to create an account in order to book a class?

Yes. To create your account start by filling out a waiver for yourself and family members. Within the waiver form, you can enter your e-mail address (login) and password that will be associated with your MindBody account. All children will be included under the main account holder login/password information. Once you have completed the waiver you will be able to easily book a class online through NinjaNation.com or by calling your local arena.

 

How do I freeze or cancel a membership?

Please call our Arena and our team can help you with that. 

Arena Locations and phone numbers
Lafayette, CO - 720-603-9155
Centennial, CO - 720-874-9024
Frisco, TX - 214-937-4942 

 

Do you have an app for scheduling classes?

Not at this time. You can always give us a call to easily register for one or multiple classes.

 

If I sign my child up for the 2 classes a month do we sign up for a specific recurring time?

Not at this time, you will need to register for each class you would like to take in advance, however, you can register as far in advance as our schedule is available and make any changes as necessary.

 

Do I have to book "Open-Gym" online or can I just show up?

Our open gyms are listed on our class schedule in MindBody (our scheduling software), but you do not need to pre-register for them.  Just show up ready to have fun.

 

Do Open Gym or Class packs expire?  

Yes, all punch passes or class packs expire a year after they are purchased.

 

Do you offer mid-day programs for homeschool children during the week?

Yes, we have homeschool programs at all of our locations.  Please check out the link to our homeschool programming page - CLICK HERE

 

Will you be hosting competitions? When?

Yes, we host competitions every quarter. Additional competitions on a regional and national level will be held a couple of times a year and will be announced several months prior to their date.  Please check out our competition page - CLICK HERE

 

Do you offer military or student discounts?  

We will waive our initiation fee for all active-duty military service members and their families. 

 

Are you able to deliver your Ninja Nation Mobile course to a park?

Yes, we would love to!  Contact us at (844) 44-Ninja or (844) 446-4652 or mobile@ninjanation.com with any mobile inquiries you may have!

 

Frequently Asked Questions - Birthday Parties

Due to the popularity of Ninja Nation, we receive a large number of calls with questions about Birthday Parties and Special Events. To provide you with the best experience possible, we have answered to the most frequently asked questions here.

 

I AM LOOKING AT A LOT OF PARTY OPTIONS FOR MY CHILD. WHY SHOULD I CHOOSE NINJA NATION?

We think Ninja Nation offers the best birthday parties on the planet!  We provide an incredibly fun, memorable and safe environment for kids 5 and up to enjoy climbing, swinging, jumping and hanging on some awesome obstacles and head-to-head race lanes in a high-energy atmosphere.  Our arenas have been designed by some of the most famous athletes from the TV show American Ninja Warrior™ and optimized for maximum activity and FUN for all ages!  Ninja Nation has hosted thousands of Birthday Parties and Special Events so don’t just take our word for it – check out the incredible reviews and testimonials from other guests on social media. For parents, Ninja Nation provides a stress-free service and exceptional party support, allowing mom, dad, and family members to enjoy the party and the lasting memories.  There is nothing like a Ninja Nation birthday party anywhere.

You can book a party any time online by clicking the BOOK A PARTY link at the top of the website.

 

What Days/Times are Birthday Parties Offered?

Our birthday parties start on the hour.  

- Friday Nights – starting from 4pm to 6pm

- Saturday – starting from 12pm to 7pm

- Sunday – starting from 12pm to 7pm 

 

What Footwear is Required at Ninja Nation?

All birthday party participants and parents NEED to be wearing clean tennis, running or athletic shoes.  We are a SHOES ON facility.  No crocs, slip-ons, sandals, heels or boots will be allowed.

 

HOW EARLY CAN I ARRIVE FOR MY PARTY?

Please arrive 15-20 minutes before the scheduled start time of your party.

 

WHAT AM I ALLOWED TO BRING TO THE PARTY? WHAT DO I NEED TO BRING?

Feel free to bring a Birthday Cake, cupcakes or cookies and/or ice cream, candles, presents, and birthday child! If you wish, you may also bring themed decorations.  Plates, utensils, and napkins are provided by Ninja Nation.  All other items can be purchased through Ninja Nation. We do not allow outside food, drinks or coolers for Birthday Parties.

 

 IS GRATUITY INCLUDED IN A BIRTHDAY PARTY OR SHOULD I TIP THE PARTY HOST?

Gratuity is not included but can be provided at your discretion either directly to your host or at checkout.

 

CAN WE BRING OUR OWN PIZZA OR OUTSIDE FOOD?

Pizza can be purchased through Ninja Nation, but outside pizza is not allowed. We will contact you a few days before your party to get your pizza order if you do not know it at the time of booking. All pizza orders must be placed by 5PM the Thursday prior to your party. To ensure that your pizza orders are received in a timely manner, please note the pizza order cutoff time. We do not allow outside food, drinks or coolers for a booked party, except for your birthday cake, cupcakes or cookies, and/or ice cream.

 

IS IT OKAY TO BRING ICE CREAM?

Yes!  We have freezers available and will bring it out for you when it’s time to serve it.  

 

 IF MY CHILD DOESN’T LIKE CAKE, CAN I BRING COOKIES/BROWNIES, COOKIE CAKE OR CUPCAKES?

Yes, of course, any "birthday" dessert item is great.

 

CAN I BRING MY OWN DECORATIONS/PLATES/NAPKINS?

Yes!  If you would like to bring your own decorations or themed decorations, plates, and napkins, you are more than welcome to do so! However, Ninja Nation will provide plates and napkins if you wish.

 

CAN WE BRING OUR OWN DRINKS?

We don’t allow any outside drinks for birthday parties in the Arenas. However, your party package does include water and if you need additional drinks we offer soda, Gatorades and more from the vending machines. We also have water fountains.

 

IS THERE A PLACE TO PUT PRESENTS?

Yes! We will gather presents on a cart at check-in and assist with putting them on a designated table in the Party Room/Area.  

 

WHAT IS YOUR CANCELLATION POLICY?

CANCELLATION POLICY

Birthday Parties & Team Events: There is a $100 non-refundable deposit for each party or event. $100 Non-Refundable Deposit Required to Hold Date and Time of scheduled parties. Party date and time are adjustable if made outside of 14 days of the scheduled party time. Any cancellations or date/time changes within 14 days of the originally scheduled party will forfeit the full deposit amount. Deposits are applied to the remaining balance at the end of the party.  The deposit will stay in your account for one year from the date of purchase/booking and may be used for rescheduling the party within that time.

Weather: If weather or acts of God cause the facility to close, your party will be re-scheduled. No refunds will be given due to weather or acts of God if you are unable to reschedule.

You can book a party any time online by clicking the BOOK A PARTY link at the top of the website.

 

DO WE GET A PARTY HOST WITH THE PARTY TABLE?

All parties will have a Party Room Host to assist with serving cake, pizza and beverages to party guests. If you would like an On-floor Party Host to assist with obstacles you may book an add-on host for $50 per host. On-floor Party Hosts are available on Saturdays and Sundays at 4:00, 4:30 and 5:00 pm only.

 

DO THE 15 PARTY ATTENDEES INCLUDE THE BIRTHDAY CHILD?

Nope, the birthday child is FREE to attend and doesn't count towards your 15 or 30 participants. We DO NOT charge for parents, grandparents, other children or friends to watch from our convenient viewing area. 

 

 WHAT QUALIFIES AS AN EXTRA PARTICIPANT IN THE BIRTHDAY PACKAGE?

Extra participant refers to any person enjoying the obstacles on the Arena Floor. Anyone attending the party may watch from the viewing area without charge but may not access the Arena Floor and obstacles. If any guests in the group want to be part of the Additional Participant pricing, they will be included on your final party bill. If you do not want extra guests on your bill, and they want to access the Arena Floor obstacles, they will need to purchase a full priced pass at the front desk.

 

IS THERE AN AGE LIMIT?

Yes, you must be 5 years old to be on the Arena Floor. If your child is turning 5 please contact us for details. 

 

WHAT IS THE BEST AGE RANGE FOR YOUR BIRTHDAY PARTIES?

Yes, you must be at least 5 years old.  We like to say we do parties for anyone from 5 to 105.

 

DO YOU HAVE INVITATIONS?

Yes, we have a couple of invitation options: A digital .pdf that you can fill out and a printable invitation - Click here to download the invitations

 

WHERE CAN I GET THE WAIVERS?

We strongly recommend that parents sign a waiver in advance, on our website, for any child attending the birthday party, so that it will automatically be in our system when they arrive. Every guest wishing to participate in activities on our Arena Floor is required to sign a waiver. Waivers need to be signed only once, on the website or at the Arena.

Waivers can be signed by clicking the WAIVER link at the top of the website.

 

 WHAT ARE THE WAIVERS?

The waivers outline the risks associated with climbing on and engaging with obstacles and are required for each participant before they are allowed to participate in any of our arena activities.

Waivers can be signed by clicking the SIGN WAIVER link at the top of the website.

 

HOW MUCH IS THE PIZZA? WHERE DO YOU ORDER FROM? HOW MANY SLICES PER PIZZA? HOW MANY KIDS WILL ONE PIZZA SERVE?

Pizzas are ordered from local pizza vendors, which vary by location and are $5/child. All pizzas have approximately 8 to 10 slices each. If you are approximating 2 slices per person, one pizza should feed 5 people. For most locations, all pizza orders must be placed by 5pm the Thursday prior to your party. To ensure that your pizza orders are received in a timely manner, please note the pizza order cutoff time that is on your Order Invoice. We do not allow outside food, drinks or coolers other than a birthday cake, cupcakes, cookies, and/or ice cream.

 

DO I NEED TO CALL BACK TO GIVE YOU MY PIZZA ORDER AND FINAL HEAD COUNT? WHEN DO YOU NEED THAT INFO?

No need to call us – we will handle that for you!  Just respond to our party booking or coordination email with your pizza order. We update your party with whatever you need and email you back a confirmation reflecting the changes. All party changes, including pizza orders, must be placed by 5pm the Thursday prior to your party or by the cutoff time.  We do not allow outside food, drinks or coolers besides your birthday cake, cupcakes, cookies and/or ice cream.

 

CAN YOU PENCIL ME IN AND HOLD THAT PARTY SPOT SO I CAN RUN THE INFO OVER WITH MY HUSBAND/WIFE, AND GIVE YOU A CALL BACK TO GIVE YOU THE DEPOSIT?

We are required to have a $100 deposit down to hold a time spot, and cannot hold a time without that deposit. However as soon as you are ready to book, you can book your party online any time by clicking the BOOK A PARTY link!

 

WHAT IS THE PARTY FORMAT? WHAT IS THE SCHEDULE OF THE PARTY?

Our staff will check in the kids, and then the party host will lead kids to the Arena Floor to play on the obstacles for about 1 hour and 30 minutes. The kids will then be called over the PA system to come back to their table or room for cake, pizza, and presents for the final 30 minutes of your party experience. The Party ends with a Ninja Nation group photo.  Parties are for a total of 2 hours minutes in length.

 

DOES THE PARTY HOST GUIDE THE KIDS THROUGH THE ARENA?

If you opt for a Party Host, your host will take the kiddos around the Arena, show them the obstacles, run mini-games, and even lead some mini competitions. When it is time for kids to come back to the table or room to eat pizza and/or cake, we will call the group over the PA and let them know.  If you opt to not have a host then the kids will be free to run around and enjoy the Arena like they would at an Open Gym.

 

WHAT IS A GOOD TIME TO CALL IN ADVANCE FOR A PARTY?

To ensure you get the time and date you prefer, we would recommend booking your party at least 3-4 weeks before the party. The easiest way to book a party is to book online through our website. 

 

HOW MANY KIDS CAN FIT AT ONE TABLE?

Depending on the size of the children,15-20 is a comfortable number. 

 

 WHAT IS THE MAXIMUM NUMBER OF GUESTS I CAN HAVE AT OUR PARTY?

Our Party Areas/Rooms are designed to host 20 total guests per party (including non-participating guests).  With our Standard 15 person party you will have one party area and with our larger Big Party, up to 30 participants, you will have two party tables.  Please call us for more details.

 

WHAT IS THE DEPOSIT AMOUNT?

The deposit amount is $100. The deposit is applied to the final bill at checkout at the end of your party. You can book a party any time online by clicking the BOOK A PARTY link at the top of the website.  This is a non-refundable deposit.

 

MY CHILD IS GLUTEN INTOLERANT - DO YOU MAKE AN EXCEPTION FOR FOOD IF WE BRING IN THEIR SPECIAL STUFF?

Yes! If your child has special dietary needs, please let us know upon booking your party so that we can make the appropriate accommodations and inform your Party Host.

 

I HAVE SOME KIDS A THAT ARE COMING TO OUR PARTY THAT ARE VERY YOUNG, AGES 4 & UNDER… DO WE HAVE TO PAY FOR THEM?

No, kids 4 and younger are FREE and we have a soft play area for kids under 5 to play with a parent or guardian supervising.  However, children under 5 are not allowed on the Arena Floor.  If your child is turning 5 please call us for details.  

 

ARE THERE SPECIFIC PLACES FOR CHILDREN UNDER 5 TO PLAY?

Yes, we have a soft play area for kids under 5 to play with a parent or guardian.  

 

DO YOU DO PARTIES ON WEEKDAYS?

Yes! However, only on Friday evenings.  

 

Birthday parties offered on Friday Evenings, Saturdays and Sundays at all Ninja Nation Arenas

Schedule your birthday party today with a $100 non-refundable deposit

NOTE: Clean running or athletic shoes ONLY are allowed in our facility.  We are a shoes ON Arena.  

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