Show Navigation

Ninja Nation Frequently Asked Questions

 

Birthday FAQs - Scroll farther down the page

 

Gift Cards/Gift Memberships

Do you offer gift cards?

Yes, please check out - Ninja Nation Gift Card page.  Or Call our Arena Locations and we can help you out.

 

Can I give a membership or class pack as a gift?

Yes, please call our Arena and our team can get a gift card processed for you. 

 

Arena Locations and phone numbers
Lafayette, CO - 720-603-9155
Centennial, CO - 720-874-9024
Frisco, TX - 214-937-4942 

 

Membership & Class FAQs

Who is considered "family" with your new family memberships?

Parents and kids, immediate family.

 

Do you have classes for my 2 and 4 year-olds?

We do not, our classes start at age 5

 

What exactly is "Open Gym"?

Open gym is a non-instructional time for students to practice whatever they want. To be creative and push each other and have a lot of fun. Coaches are there for spotting and safety, maybe throwing in some helpful tips, and moving around with the students.

 

How is "Open Gym" different than "Day Play"?

Day Play (formally known as Open Play) is Ninja Nation's daytime program that runs on days where school is off for children in the home district that the gym is located in.  Summer Break, Fall Break, Winter Break, Thanksgiving Break, Spring Breaks, Teacher Work Days, etc.  Day Play is a different program and experience than Open Gym.  It is similar to an unstructured day camp primarily staffed by our Arena Hosts and fewer coaches.

 

Can I drop my kids off for "Open Gym" or "Day Play"?  

We allow for ages 10+ to be dropped off for Day Play/Open Gym. Ages 5-9 must be accompanied by an adult in the arena unless within an instructed class or summer camp program. 

 

Do you have to be a member to attend an open gym, or can non-members show up to try out the gym (provided they have a waiver)?

You can always drop in to open gym or classes without being a member.  $15, $25 or $30 for open-gym and $30 for classes.  

 

How do I redeem my "Free Intro Class" or "Free Ninja Nation Experience" card?

Check out our class schedule for the location that you would like to use your "free intro class" promo code.  Sign up for a Ninja Nation account, select the desired intro class time and enter the promo code at check out.  Please note that the code is one-time use only and that it is only valid for our Ninja Nation Experience class.

 

How long is each class?

Each class is 1 hour.  

 

How do I enroll in the RFID band and achievement points program?

The RFID technology and achievement points are key features of our membership.  Sign up for a membership and you will unlock access to our membership portal.

 

Do I have to create an account in order to book a class?

Yes

 

Do you have an app for scheduling classes?

Not at this time

 

If I sign my child up for the 2 classes a month do we sign up for a specific recurring time?

Not at this time, you will need to register for each class you would like to take in advance, however, you can register as far in advance as our schedule is available and make any changes as necessary.

 

Do I have to book "Open-Gym" online or can I just show up?

Our open gyms are listed on our class schedule in MindBody (our scheduling software), but you do not need to pre-register for them.  Just show up ready to have fun.

 

Do you offer mid-day programs for homeschool children during the week?

Yes, we have homeschool programs at all of our locations.  Please check out the link to our homeschool programming page - CLICK HERE

 

Will you be hosting competitions? When?

Yes, we host competitions every month. Our in-house competitions will be held the last Sunday of every month at our Lafayette, CO Arena and the first Sunday of every month at our Centennial, CO and Frisco, TX Arena. Additional competitions on a regional and national level will be held a couple of times a year and will be announced several months prior to their date.

 

Do you offer military or student discounts?  

We do not offer these types of discounts. 

 

Are you able to deliver your Ninja Nation Mobile course to a park?

Yes, we would love to!  

 

What is "Day Play" and when is it?

Day Play (formally known as Open Play) is Ninja Nation's daytime program that runs on days where school is off for children in the home district that the gym is located in.  Summer Break, Fall Break, Winter Break, Thanksgiving Break, Spring Breaks, Teacher Work Days, etc.  Day Play is a different program and experience than Open Gym.  It is similar to an unstructured day camp primarily staffed by our Arena Hosts and fewer coaches. To See our Day Play schedule  - CLICK HERE

 

Frequently Asked Questions - Birthday Parties

Due to the popularity of Ninja Nation, we experience a large number of calls with questions about Birthday Parties and Special Events. In an effort to provide you with the best experience possible, we have provided answers to the most frequently asked questions.

 

I AM LOOKING AT A LOT OF PARTY OPTIONS FOR MY CHILD. WHY SHOULD I CHOOSE NINJA NATION?

We think Ninja Nation offers the best birthday parties on the planet!  We provide an incredibly fun, memorable and safe environment for kids 5 and up to enjoy climbing, swinging, jumping and hanging onto, over and on some awesome obstacles and head-to-head race lanes in a high-energy atmosphere.  Our arenas have been designed by some of the most famous athletes from the TV show American Ninja Warrior™ and optimized for maximum activity and FUN for all ages!  Ninja Nation has hosted thousands of Birthday Parties and Special Events so don’t just take our word for it – check out the incredible reviews and testimonials from other guests on social media. For parents, Ninja Nation provides a stress-free service and exceptional party support, allowing mom, dad, and family members to enjoy the party and the lasting memories.  There is nothing like a Ninja Nation birthday party anywhere.

 

How do I book a birthday party?

We have two great options for booking a party.  You can call us at the Arena - Click Locations to book online.

 

What Days/Times are Birthday Parties Offered?

Our birthday parties start on the hour.  

- Friday Nights – 5pm - 7pm

- Saturday – 12pm – 5pm

- Sunday – 12pm – 5pm 

 

What Footwear is Required at Ninja Nation?

All birthday party participants NEED to be wearing clean tennis, running or athletic shoes.  We are a SHOES ON facility.  

 

HOW EARLY CAN I ARRIVE FOR MY PARTY?

Please arrive 15-20 minutes before the scheduled start time of your party.

 

WHAT AM I ALLOWED TO BRING TO THE PARTY? WHAT DO I NEED TO BRING?

Feel free to bring a Birthday Cake, cupcakes or cookies, candles, presents, and birthday child! All other items can be purchased through Ninja Nation. We do not allow outside food, drinks or coolers for Birthday Parties.

 

 IS GRATUITY INCLUDED IN A BIRTHDAY PARTY OR SHOULD I TIP THE PARTY HOST?

Gratuity is not included but can be provided at your discretion either directly to your host or at checkout.

 

CAN WE BRING OUR OWN PIZZA OR OUTSIDE FOOD?

We offer pizza which can be purchased through Ninja Nation. We will contact you a few days before your party to get your pizza order if you do not know it at the time of booking. All pizza orders must be placed by 5PM the Thursday prior to your party. To ensure that your pizza orders are received in a timely manner, please note the pizza order cutoff time. We do not allow outside food, drinks or coolers; only your birthday cake, cupcakes or cookies are permitted with a booked party.

 

IS IT OKAY TO BRING ICE CREAM?

Yes!  We have freezers available and will bring it out for you when it’s time to serve it.  

 

 IF MY CHILD DOESN’T LIKE CAKE, CAN I BRING COOKIES/BROWNIES, COOKIE CAKE OR CUPCAKES?

Yes, of course, a baked dessert item is great.

 

CAN I BRING MY OWN DECORATIONS/PLATES/NAPKINS?

Yes!  If you would like to bring your own decorations or themed decorations, plates, and napkins, you are more than welcome to do so!

 

CAN WE BRING OUR OWN DRINKS?

Unfortunately not, we don’t allow any other outside food or drink for birthday parties in the Arenas. However, your party package does include water and if you need additional drinks we offer soda, Gatorades and more from the vending machines. We also have water fountains.

 

IS THERE A PLACE TO PUT PRESENTS?

Yes! We will gather presents on a cart at check-in and assist with putting them on a designated table in the Party Room/Area.  

 

WHAT IS YOUR CANCELLATION POLICY?

CANCELLATION POLICY

Birthday Parties & Team Events: There is a $100 non-refundable deposit. If you cancel the party you will forfeit the full deposit. If you choose to reschedule your party and cancel at a later date you will forfeit the full deposit. Deposits are applied to the remaining balance at the end of the party.

Special Events: a 50% non-refundable deposit is required to book a special event. If you cancel your event you will forfeit the full deposit.

Weather: If acts of God or Weather cause the facility to close, your party will be re-scheduled. No refunds will be given due to weather or acts of God.

You can book a party any time online by clicking the BOOK A PARTY link at the top of the website.

 

DO WE GET A PARTY HOST WITH THE PARTY TABLE?

Yes, unless you requested an unhosted party, you will have a Party Host that will take care of everything you need. If you are interested in an additional Party Host, we can provide a second party host for $50.

 

DOES THE 15 PARTY ATTENDEES INCLUDE THE BIRTHDAY CHILD?

Yes, anyone who is participating and having fun on the Arena floor counts towards the 15. This includes the birthday party child and any parents who may want to enjoy the obstacles. We DO NOT charge for parents, grandparents or friends to stay and watch. You can BOOK A PARTY any time on our website and customize your party to meet your needs and budget.

 

 WHAT QUALIFIES AS AN EXTRA PARTICIPANT IN THE BIRTHDAY PACKAGE?

Extra participant refers to any person enjoying the obstacles on the Arena floor. Any persons attending the party may watch at no charge but may not access any of the attractions. If any guests in the group want to be part of the Additional Participant pricing, they will need to be included on your final party bill. If you do not want extra guests on your bill, and they want to access the attractions, they will need to go to the front desk to purchase a full priced pass.

 

IS THERE AN AGE LIMIT?

Yes, you must be 5 years old to be on the Arena Floor. If your child is turning 5 please contact us for details. 

 

DO YOU HAVE INVITATIONS?

Unfortunately, we do not.  We recommend copying the invitation information from the email you will receive from us and pasting it into an Evite, Facebook event, etc.

 

WHERE CAN I GET THE WAIVERS?

We strongly recommend that parents sign waivers for any child attending the birthday party on our website in advance so that it will automatically be in our system when they arrive. Every guest wishing to participate in our attractions is required to sign a waiver. Waivers only need to be signed once at the Arena.

Waivers can be signed by clicking the WAIVER link at the top of the website.

 

 WHAT ARE THE WAIVERS?

The waivers outline the risks associated with climbing on and engaging with obstacles and are required for each participant before they are allowed to participate in any of our arena activities.

Waivers can be signed by clicking the WAIVER link at the top of the website.

 

HOW MUCH IS THE PIZZA? WHERE DO YOU ORDER FROM? HOW MANY SLICES PER PIZZA? HOW MANY KIDS WILL ONE PIZZA SERVE?

Pizzas are ordered from local pizza vendors, which vary by location and start at $15.00 each. All pizzas have approximately 8 to 10 slices each. If you are approximating 2 slices per person, one pizza should feed 3 to 5 people. For most locations, all pizza orders must be placed by 5pm the Thursday prior to your party. To ensure that your pizza orders are received in a timely manner, please note the pizza order cutoff time that is on your Order Invoice. We do not allow outside food, drinks or coolers besides your birthday cake, cupcakes or cookies.

 

DO I NEED TO CALL BACK TO GIVE YOU MY PIZZA ORDER AND FINAL HEAD COUNT? WHEN DO YOU NEED THAT INFO?

No need to call us – we will handle that for you!  Just respond to our party booking or coordination email with your pizza order. We update your party with whatever you need and email you back a confirmation reflecting the changes. All party changes, including pizza orders, must be placed by 5pm the Thursday prior to your party or by the cutoff time.  We do not allow outside food, drinks or coolers besides your birthday cake, cupcakes or cookies.

 

CAN YOU PENCIL ME IN AND HOLD THAT PARTY SPOT SO I CAN RUN THE INFO OVER WITH MY HUSBAND/WIFE, AND GIVE YOU A CALL BACK TO GIVE YOU THE DEPOSIT?

Unfortunately, we cannot pencil anyone in because we are required to have a $100 deposit down to hold the spot. However as soon as you are ready to book, you can go online and book your party any time by clicking the BOOK A PARTY link!

 

WHAT IS THE PARTY FORMAT? WHAT IS THE SCHEDULE OF THE PARTY?

Our staff will get the kids checked in and they will then go and play for around 1 hour and 15 minutes. The kids will then be called over the PA system to come back to their table or room for cake, pizza and presents. The final 30min of your party experience is for cake, pizza and presents. The Party ends with a Ninja Nation group photo.  Parties are 1hr 45min in length.

 

DOES THE PARTY HOST GUIDE THE KIDS THROUGH THE ARENA?

If you have a Party Host, your host will take the kiddos around the Arena show them the obstacles, run mini games and even some mini competitions. When it is time for kids to come back to the table or room to eat pizza or cake, we will call the party over the PA and let them know.

 

WHAT IS A GOOD TIME TO CALL IN ADVANCE FOR A PARTY?

To ensure you get the time and date you prefer, we would recommend booking your party at least 3-4 weeks before the party. The easiest way to book a party is to book online through our website. Simply CLICK HERE to check out our party package then click the BOOK A PARTY link at the top of the site to book it.

 

HOW MANY KIDS CAN FIT AT ONE TABLE?

Depending on the size of the children we feel that 15-20 is a comfortable number. 

 

 WHAT IS THE MAXIMUM NUMBER OF GUESTS I CAN HAVE AT OUR PARTY?

Our Party Areas/Rooms are designed to host 20 total guests per party (including non-participating guests).  More than 20 people will require an additional party booking.  Please call us for more details.

 

WHAT IS THE DEPOSIT AMOUNT?

The deposit amount is $100. The deposit is applied to the final bill at checkout at the end of your party. You can book a party any time online by clicking the BOOK A PARTY link at the top of the website.  This is a non-refundable deposit.

 

MY CHILD IS GLUTEN INTOLERANT - DO YOU MAKE AN EXCEPTION FOR FOOD IF WE BRING IN THEIR SPECIAL STUFF?

Yes! If your child has special dietary needs, please let us know upon booking your party so that we can make the appropriate accommodations and inform your Party Host.

 

I HAVE SOME KIDS A THAT ARE COMING TO OUR PARTY THAT ARE VERY YOUNG, AGES 4 & UNDER… DO WE HAVE TO PAY FOR THEM?

No, kids 4 and younger are FREE and we have a soft play area for kids under 5 to play with a parent or guardian.  If your child is turning 5 please call us for details.  

 

ARE THERE SPECIFIC PLACES FOR CHILDREN UNDER 5 TO PLAY?

Yes, we have a soft play area for kids under 5 to play with a parent or guardian.  

 

DO YOU DO PARTIES ON WEEKDAYS?

Yes! However, only on Friday evenings.  

 

Have a question that isn't listed here.  Please email us - info@ninjanation.com - we are always updating our FAQs with the latest and greatest questions.

Hide Navigation